by Natural Touch Marketing | 03 Apr 2019 | Client Communication, Client Retention, Natural Touch Marketing original blogs, Uncategorized
We’re bringing back the Thank You/Welcome Note discussion this week because we continue to be awestruck by examples of amazing customer service. Below is a thank you note from a mother and her son’s recent visit to the dentist. Don’t tell us that...
by Sohnen-Moe Associates | 16 Jul 2018 | Client Communication, Sohnen-Moe Associates blogs
Every repeat customer we have was once a new client. Booking return clients requires less time, money, and energy than acquiring new ones. Therefore, the more clients we retain, the fewer new clients we need to attract. This increases our income and makes it more...
by Sohnen-Moe Associates | 18 Jun 2018 | Client Communication, Sohnen-Moe Associates blogs
You can’t have a thriving practice without return clients. In fact, the majority of stable, sustainable massage practices have a core of consistent, regular clients. Our communication with clients prior to the actual delivery of the service sets their expectations....
by Deanna Sylvester | 13 Jun 2018 | Client Communication, Natural Touch Marketing original blogs, Sohnen-Moe Associates blogs
I am constantly amazed by my massage therapist. In addition to having excellent skills, she is very good at focusing on her clients’ personalities when it comes to marketing her practice. Here’s what I mean: The other day she called and left a message,...
