by Natural Touch Marketing | 06 Jan 2020
Fact: Valentine’s Day is second only to Christmas in terms of gift certificate sales. (Followed by Mothers’ Day.) Fact: 80% of people are more inclined to use a service when it is recommended by a friend. Fact: Gift certificates are incomparable tools for...
by Deanna Sylvester | 05 Sep 2019
I made this video about 3 years ago. It’s a bit silly and was fun to make, but it really makes a good point about how we look at client retention. I hope you enjoy. The Takeaway SUCCESSFUL OUTCOMES = CLIENT RETENTION Focus on helping clients, not keeping...
by Natural Touch Marketing | 03 Apr 2019
We’re bringing back the Thank You/Welcome Note discussion this week because we continue to be awestruck by examples of amazing customer service. Below is a thank you note from a mother and her son’s recent visit to the dentist. Don’t tell us that...
by Natural Touch Marketing | 17 Oct 2018
Christmas. There. We said it. This is when you sell most of your gift certificates. This is when you spend a lot of time, energy, and money encouraging people to give their loved ones the gift of good health. We’ve had the chance to talk to a bunch of you over...
