Client Retention Video Tip

Client Retention Video Tip

I made this video about 3 years ago. It’s a bit silly and was fun to make, but it really makes a good point about how we look at client retention. I hope you enjoy. The Takeaway SUCCESSFUL OUTCOMES = CLIENT RETENTION Focus on helping clients, not keeping...
Something Your Clients Always Want to Hear

Something Your Clients Always Want to Hear

What do thank you notes do for your marketing? How should you write one, anyway? Cindy asks: “I have a question about Thank You cards. I am trying to build my new massage practice and I would like to send Thank You cards to my new clients, but don’t know how to...